Introducing Customer Service
- Grade Level: Senior High (10-12)-Adult
- Subjects: Hospitality
- Produced By: VEA Group Pty Ltd
- Year: 1995
- Country: Australia
- Language: English
- Running Time: 28m
Add to Cart Request Free Online Full Length Preview
Add to Wish List/Quote Builder
Email a friend Share on Facebook
In today's highly competitive business world, it is often only the level of customer service that distinguishes one company from another. This program introduces and defines customer service by talking to representatives from customer-focussed organisations like 'ANZ Bank' and 'The Body Shop'. It presents real-life dramatisations in its consideration of the process of meeting customers' needs and expectations, internal and external customers, dealing with dissatisfied customers and more.